Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

📦 Returns

• You may return most new, unused items within 14 days of delivery.
• To be eligible for a return, items must be in their original condition, unused, and in the original packaging.
• Return shipping costs are the responsibility of the buyer unless the return is due to our error (e.g., wrong or damaged item).
• Contact us at [your email] before returning any item.

💰 Refunds

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will be applied to your original method of payment within 5–10 business days.
• Shipping fees are non-refundable.

🚫 Non-Returnable Items

• Items marked as "final sale"
• Custom or special-order items
• Electrical components (if unsealed)

🌍 International Orders

• We are not responsible for customs fees or import duties. These are the responsibility of the buyer.
• Return shipping from outside the EU may be subject to additional handling costs or delays.

If you have any questions, feel free to contact us at ang@cytanet.com.cy